Terms & Conditions

These terms form an agreement between you and Horizon — Life Without Compromise, a UK sole-trader business, the trading name of its individual owner, which runs the learning and reflection platform at widehorizon.app. By creating an account, holding a membership, buying a Tiny Course or arranging a conversation, you accept them. If you do not accept them, please do not use Horizon.

Horizon is intended for adults. By using it you confirm that you are 18 or over.

Horizon is an educational platform. It offers writing, learning pathways, research summaries, reflection prompts and general wellbeing practices, together with community and one-to-one conversations. It is not medical, psychological, legal or financial advice, and it is not a diagnosis or a treatment. Please read the Health & Wellbeing Disclaimer, which forms part of these terms.

You are responsible for the accuracy of the details you give us, for keeping your sign-in details private, and for activity that takes place under your account. An account is for one person; please do not share your sign-in details. If you think someone else has access to your account, write to us and change your password. Please tell us about any misuse of Horizon that you notice.

Horizon offers three monthly memberships: Foundation at £29 a month, Deepening at £49 a month and Whole Horizon at £79 a month, in pounds sterling. Each is complete in its own right, and you can move between them. These are the prices in our live payment configuration, and the Membership page always shows the current position.

Everything included in each membership is shown on the Membership page, along with a side by side comparison. Every membership carries the weekly Deep Dives and their Tiny Courses, the whole Deep Dive archive, the eight principal pathways and their core materials, the free community Zoom sessions and the core practice and reflection materials.

Horizon grows over time. Where a resource is still being made, it is marked as in preparation rather than promised. Memberships do not include one-to-one sessions and do not carry a fixed live schedule; occasional live events are offered separately.

Payments are handled by Stripe. Your membership is billed monthly in advance in pounds sterling and renews automatically each month until you cancel. Card details are entered on Stripe's own secure pages; Horizon never sees or stores them. By beginning a membership you authorise these recurring monthly payments, and you confirm that you understand they continue until you cancel.

If we ever change the price of a membership, we will tell you before the change takes effect, and you can cancel beforehand if you would rather not continue. The price you are charged is always the price shown at the point you pay.

You can cancel at any time, with no notice period and no cancellation fee, from Manage membership by opening Manage billing. Cancelling stops future payments, and what you have already paid for stays open to you until the end of the period you have paid for. If you would rather stop straight away, write to us and we will arrange it. Your journal and saved material stay where they are, so you can return whenever you wish.

You can also change level in the same place. The billing area shows you exactly what any change will cost before you confirm it.

Nothing in these terms reduces the rights you have as a consumer under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and the Consumer Rights Act 2015. In particular:

• When you buy from us at a distance, you normally have 14 days from the day the contract begins to change your mind and receive a full refund. Our checkout does not ask you to give that right up, so it stands: if you change your mind within 14 days, write to us and we will refund you.
• If you asked us to begin your membership straight away and then cancel within those 14 days, we may keep the part of the price that covers the period you actually used, and refund the rest.
• If something you have paid for is not as described, not of satisfactory quality, or not provided with reasonable care, you are entitled to a remedy, which may include a refund or the service being put right.
• If you have been charged after cancelling, tell us and we will put it right straight away.

Beyond your statutory rights, if something has gone wrong or life has taken a turn, write to ian@widehorizon.app. We look at every case personally and fairly rather than hiding behind a policy.

Tiny Courses are single, one-off purchases, between £7 and £10 each, bought separately from a membership and paid through Stripe. Access opens straight away and is attached to the email address you bought with, so please use the same address when you sign in. The 14 day right described above applies to them in the same way, because we do not ask you to give it up at checkout.

A private conversation is one hour, one to one, arranged personally. You send a request, we confirm the hour, and only then is a secure payment link sent. Nothing is charged for an appointment that has not been confirmed, and the price, which is £250 for the hour, is shown to you before you pay.

Because an appointment is booked for a particular date and time, the 14 day change-of-mind right that applies to other purchases does not apply to it: that is the position for leisure services booked for a specific date. So that you know where you stand, the arrangements for moving, cancelling or refunding an appointment are written to you and confirmed before you pay anything. If something unexpected happens, tell us as early as you can and we will be reasonable about it.

These are conversations, not therapy, medical advice or diagnosis.

Community evenings are free and open to everyone who reserves a place, with 20 places for each evening. They are held on Zoom, and the link is sent with your confirmation. We ask everyone to keep to the Community & Practitioner Guidelines. Occasionally an evening may need to be moved or rearranged, and we will tell you as soon as we know.

Some writing and some conversations come from practitioners and guest contributors. They are introduced as such. Where Horizon introduces you to an independent practitioner, any arrangement you make with them is between you and them: their qualifications, insurance, fees, claims of what they offer and professional obligations are their own responsibility, and Horizon does not supervise, guarantee or take a fee for that work. Please read the Community & Practitioner Guidelines for the detail.

All Horizon material, including the Deep Dives, Tiny Courses, pathways, practice and reflection materials, images and design, is owned by Horizon or its licensors and is protected by copyright. Your membership gives you a personal, non-transferable right to read and use it in your own life. It does not allow you to copy, republish, sell, share your sign-in details or distribute the material, in whole or in part, or to pass it to others as though it were your own. Quoting a short passage with a credit and a link is welcome.

Some material is contributed by practitioners and remains theirs, used on Horizon with their permission.

Everything you write in your journal, and every reflection you save, remains yours. We store it so that Horizon can show it back to you, keep it safe and let you return to it. You can delete it at any time, and if you close your account we will deal with it as described in the Privacy Policy.

We aim to keep Horizon available and working, and we may need short periods of maintenance or updating. We may add to, refine or retire individual pieces of content as Horizon develops; we will not remove the access your membership includes while you hold it. We may update these terms from time to time, and the current version will always sit here with its date. If a change is significant, we will make it clear on the site.

Nothing in these terms limits our responsibility for death or personal injury caused by our negligence, for fraud, or for anything else that cannot lawfully be limited. Subject to that:

• Horizon provides education, reflection and general wellbeing practices. It does not provide medical or psychological care, and we are not responsible for decisions you make, or do not make, as a result of what you read or hear here.
• We are not responsible for the content, services or conduct of independent practitioners, guest contributors, or other members, or for third party services such as Zoom and Stripe, which are governed by their own terms.
• We are not responsible for losses that were not reasonably foreseeable when we entered into this agreement, or for indirect or consequential losses.
• Where a paid membership, Tiny Course or private conversation is involved, our total responsibility to you for that purchase is limited to the amount you paid us for it.

These terms are governed by the law of England and Wales, and you can bring proceedings in your own local courts. This does not affect any right you have as a consumer to rely on the law of the country you live in.

Write to ian@widehorizon.app for anything to do with these terms, your membership, or a payment you are unsure about. Our geographic business address is being finalised and will be published here as soon as it is set.

If something has gone wrong, tell us first: you will receive a personal reply. If we cannot settle it between us, you can ask Citizens Advice about a consumer dispute, or the Information Commissioner's Office about anything to do with your information.